KYOCERA advanced ceramic cutlery, kitchen tool products, cookware, and travel mugs are manufactured to the highest level of quality standards and are fully warranted to be free of defects in material and craftsmanship. Our warranty does not cover damage caused by improper use or accidental damage to the product. Our warranty does not cover normal wear and tear from the use of the product. Scratches to the interior and exterior of cookware are not considered a manufacturer defect.
With normal use and proper attention to the care and safety use instructions, Kyocera products should provide you with lasting performance.
Products claimed as defective must be returned for inspection. Expenses associated with the return of the product to Kyocera are your responsibility. All knives must be securely wrapped in bubble wrap or paper and sent in a sturdy box. If the product is found defective, we will repair or replace it at our option.
Any defective product that is no longer available or cannot be repaired will be replaced with a comparable product at our discretion. This warranty extends only to the product's original purchaser, U.S. and Canadian residents only.
To process a warranty claim, please email our customer service desk with the subject line - warranty claim, attach a photo of your knife(s) with a description of your claim so that we can best assist you. You can expect a response within 48 hours and appreciate your patience. If you prefer, you can call our customer service at 1-800-537-0294 during our business hours Monday-Friday 6am -6pm PST.
THE ABOVE WARRANTY IS EXCLUSIVE AND KYOCERA MAKES NO OTHER WARRANTIES, EITHER EXPRESSED OR IMPLIED, REGARDING THE PRODUCT OR RELATING TO ITS QUALITY, PERFORMANCE, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE AND KYOCERA DISCLAIMS ALL SUCH OTHER WARRANTIES. KYOCERA SHALL NOT BE LIABLE FOR INDIRECT, CONSEQUENTIAL OR SPECIAL DAMAGES WHETHER A CLAIM IS BASED ON CONTRACT, TORT, WARRANTY OR OTHERWISE. IN NO EVENT WILL KYOCERA'S LIABILITY EXCEED THE ORIGINAL PURCHASE PRICE OF THE PRODUCT.