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Warranty

KYOCERA advanced ceramic cutlery, kitchen tool products, cookware and travel mugs are manufactured to the highest level of quality standards and are fully warranted to be free of defects in material and craftsmanship. Our warranty does not cover damage caused by improper use or accidental damage to the product and/or does not cover normal wear and tear from use of the product. Scratches to the interior and exterior of cookware are not considered manufacturers defects.

Kyocera products sold by unauthorized dealers are non-returnable and are not covered by the manufacturer’s warranty.

With normal use and proper attention to the care and safety use instructions, Kyocera products should provide you with lasting performance. Products claimed as defective must be returned for inspection. Expenses associated with the return of the product to Kyocera are your responsibility. All knives must be securely wrapped in bubble wrap or paper and sent in a sturdy box. If the product is found defective, we will repair or replace it. Kyocera is not responsible for any loss or damage in route to us, so shipping insurance is recommended.

Any defective product that is no longer available or cannot be repaired will be replaced with a comparable product at our discretion. This warranty extends only to the product's original purchaser, U.S. and Canadian residents only.

To process a warranty claim,

  • REGISTER as a new user
  • SIGN IN and scroll to the bottom to HELP section and select CONTACT US.
  • Include an image of your knife and proof of purchase

THE ABOVE WARRANTY IS EXCLUSIVE AND KYOCERA MAKES NO OTHER WARRANTIES, EITHER EXPRESSED OR IMPLIED, REGARDING THE PRODUCT OR RELATING TO ITS QUALITY, PERFORMANCE, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE. KYOCERA SHALL NOT BE LIABLE FOR INDIRECT, CONSEQUENTIAL OR SPECIAL DAMAGES WHETHER A CLAIM IS BASED ON CONTRACT, TORT, WARRANTY OR OTHERWISE. IN NO EVENT WILL KYOCERA'S LIABILITY EXCEED THE ORIGINAL PURCHASE PRICE OF THE PRODUCT.