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WARRANTY

PRODUCT WARRANTY

Ceramic Cutlery & Kitchen Tools 

KYOCERA advanced ceramic cutlery, kitchen tool products, cookware, and travel mugs are manufactured to the highest quality standards and are fully warranted to be free of defects in material and craftsmanship. Our warranty does not cover damage caused by improper use or accidental damage to the product. Additionally, our warranty does not cover normal wear and tear from the use of the product. Scratches to the interior and exterior of cookware are not considered a manufacturer defect.

With regular use and proper attention to the care and safety use instructions, Kyocera products should provide you with lasting performance. 

Some products claimed as defective must be returned for inspection. Expenses associated with the return of the product to Kyocera are your responsibility. All knives must be securely wrapped in bubble wrap or paper and sent in a sturdy box. If the product is found defective, we will repair or replace it at our option. 

Any defective product that is no longer available or cannot be repaired will be replaced with a comparable product at our discretion. This warranty extends only to the product's original purchaser, U.S. and Canadian residents only.

THE ABOVE WARRANTY IS EXCLUSIVE, AND KYOCERA MAKES NO OTHER WARRANTIES, EITHER EXPRESSED OR IMPLIED, REGARDING THE PRODUCT OR RELATING TO ITS QUALITY, PERFORMANCE, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE, AND KYOCERA DISCLAIMS ALL SUCH OTHER WARRANTIES.  KYOCERA SHALL NOT BE LIABLE FOR INDIRECT, CONSEQUENTIAL, OR SPECIAL DAMAGES WHETHER A CLAIM IS BASED ON CONTRACT, TORT, WARRANTY, OR OTHERWISE. IN NO EVENT WILL KYOCERA'S LIABILITY EXCEED THE ORIGINAL PURCHASE PRICE OF THE PRODUCT.

 

eversharp authorized sharpening service

To obtain a resharpening service, we recommend our AUTHORIZED SERVICE PROVIDER, EVERSHARP. They offer specialized sharpening services on all Kyocera ceramic knives.

Please complete the Eversharp Kyocera Ceramic Knife Sharpening & Blade Repair form to get started with Eversharp directly.
Call: 866.797.0555
www.eversharpknives.com

  

To process a warranty claim, please see the two options below. 

1)   Process your return using our easy-to-use self-service portal by clicking below.  First, find your item in the Product Lookup table, then provide your information and product image(s) to receive a Return Authorization (RMA) number and warranty return instructions.

submit warranty claim

 2)   If you prefer, you can also contact our customer service team during our business hours Monday-Friday 6 am -6 pm PST.
Call: 1-800-537-0294
Email: resharp.warranty@kyocera.com