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WARRANTY

Effective July 13, 2023

For purchases prior to July 13, 2023, click here for Warranty

LIMITED PRODUCT WARRANTY

Ceramic Cutlery & Kitchen Tools 

KYOCERA ceramic cutlery, kitchen tools, cookware, and travel mugs are manufactured to the highest quality standards and are warranted to be free of defects in material and craftsmanship. Our warranty does not cover damage caused by improper use or accidental damage to the product. Additionally, our warranty does not cover normal wear and tear from the use of the product. Scratches to the interior and exterior of cookware are not considered manufacturer defects.

The warranty period for the products is one (1) year from the date the product is delivered.

With regular use and proper attention to the care and safety use instructions, Kyocera products should provide you with lasting performance. 

Some products claimed as defective may be required to be returned for inspection. Expenses associated with the return of the product to Kyocera are your responsibility. All knives must be securely wrapped in bubble wrap or paper and sent in a sturdy box. If the product is found defective, we will repair or replace it at our option. 

Any defective product that is no longer available or cannot be repaired will be replaced with a comparable product at our discretion. This warranty is non-transferable and extends only to the product's original purchaser. This warranty applies to US and Canadian residents only.

THE REMEDIES DESCRIBED ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES AND OUR ENTIRE LIABILITY FOR ANY BREACH OF THIS LIMITED WARRANTY. OUR LIABILITY SHALL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE DEFECTIVE PRODUCT, NOR SHALL WE UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT, WHETHER A CLAIM IS BASED ON CONTRACT, TORT, WARRANTY, OR OTHERWISE.

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

 

To obtain a resharpening service, we recommend our AUTHORIZED SERVICE PROVIDER, EVERSHARP. They offer specialized sharpening services on all Kyocera ceramic knives.

Please complete the Eversharp Kyocera Ceramic Knife Sharpening & Blade Repair form to get started with Eversharp directly.
Call: 866-797-0555

 

To process a warranty claim, please see the two options below. 

1)   Process your return using our easy-to-use self-service portal by clicking below.  First, find your item in the Product Lookup table, then provide your information and product image(s) to receive a Return Authorization (RMA) number and warranty return instructions.

submit warranty claim

 2)   If you prefer, you can also contact our customer service team during our business hours Monday-Friday 7 am -5 pm Pacific.
Call: 1-800-537-0294
Email: resharp.warranty@kyocera.com

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