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Shipping & Returns

SHIPPING CHARGES

  • Free shipping on orders over $99 to the contiguous US.
  • *Flat rate ground shipping of $10 to the contiguous US.
  • Special shipping rates to Alaska and Hawaii - FedEx 2 Day $25.00 or FedEx Overnight $40.00.
  • To expedite orders, choose an express shipping option at an additional cost.

ORDER PROCESSING

  • Orders are processed Monday through Friday from 8 am – 5 pm PST/PDT  (excluding US Holidays).
  • If an order is placed before 1 pm,  the order will ship within 5 business days via UPS or FEDEX.
  • To expedite orders, choose an express shipping option.

RETURNS/DAMAGES

  • Items can be returned within 30 days of receipt of delivery.  Request a return in “my account” by visiting “order history” and select the order or items to be returned. A notification will be sent once it is processed.
  • With the exception of those items covered by our manufacturer’s warranty, no credit will be issued for a product not in new condition or in the original packaging.
  • Damaged shipments should be reported immediately (within 48 hours of receipt) to our Customer Service Department.  Please save all packing materials until we let you know you may discard them.  We often need the packing materials to file an insurance claim and appreciate any documentation or physical evidence that can be provided.
  • Please notify us of any shipping discrepancies within 10 days of receipt of the product.